15r Privacy Policy – How We Protect Your Information
This Privacy Policy explains how 15r collects, uses, stores, and protects your personal information as a user of our platform. We are committed to safeguarding your privacy in full accordance with data protection best practices applicable in Malaysia.
Effective Date: 1 January 2026
Version: 2.4
Jurisdiction: Malaysia
1. Information We Collect
When you register or use the 15r platform, we collect various types of information necessary to provide a secure and fully functional service. This information is grouped into several main categories:
Account Information
Your full name, phone number, email address, date of birth, and password as provided during registration. This information is used to verify your identity and manage your account.
Payment Information
Transaction details in Malaysian Ringgit (RM), including deposit and withdrawal records, bank name, and registered account number. We do not store credit card numbers directly – payments are handled through secure payment gateways.
Device & Browser Information
Device type, operating system, browser type, IP address, IP-based region, and session data. This information helps us detect suspicious access and optimise the user experience across smartphones and desktops.
Usage Data
Records of games played, session duration, login frequency, and game preferences. This data is used for platform improvement and is not sold to third parties.
2. How Your Information Is Used
Every piece of information collected by 15r has a clear purpose and is limited to what the platform needs to operate. We do not use your data for unrelated purposes without your consent.
Verifying that every user is a real, eligible individual. This covers new account verification, login checks, and monitoring for suspicious activity.
Processing MYR deposits, verifying withdrawals to local bank accounts, and maintaining transaction records for user reference and financial compliance purposes.
Analysing usage patterns to improve platform quality, introduce new features, and deliver a better mobile experience for Malaysian users.
Using your registered email or phone number to respond to enquiries, send important account notices, and provide updates on policy changes.
3. Cookies & Session Tracking
The 15r platform uses cookies — small text files stored on your device — to enhance your browsing experience and ensure key platform functions run smoothly.
Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as login sessions and security. Cannot be disabled.
- Analytics Cookies: Collecting information on how users interact with the platform for improvement purposes.
- Preference Cookies: Saving preferences such as language and display settings so you do not need to reconfigure them each time you log in.
You can manage or disable non-essential cookies through your browser settings. However, disabling essential cookies may affect platform functionality.
Alongside cookies, we also use standard session tracking technology to monitor in-account activity for security purposes. This data is not used for third-party advertising.
4. Data Storage, Security & Third-Party Sharing
All personal data collected by 15r is stored on servers secured with SSL encryption and strict access controls. We apply industry-standard security protocols to ensure your data remains inaccessible to unauthorised parties.
Transaction records and account information are retained for as long as required by operational needs and Malaysian financial regulations. Once that period ends and you request deletion, data will be removed in accordance with established procedures.
15r does not sell, rent, or trade users' personal information to any third party for marketing purposes. However, there are limited situations in which data may be shared.
Permitted Data Sharing Scenarios
- Payment Providers: The FPX, Touch 'n Go, and DuitNow payment gateways receive the transaction details required to process deposits and withdrawals in MYR.
- Malaysian Authorities: Where required by a court order, legal investigation, or valid request from a government agency.
- Technical Service Providers: Companies that provide hosting infrastructure and technical support to the platform, bound by strict confidentiality agreements.
5. User Rights & Contact
As a 15r user, you have certain rights over your personal data. We respect these rights and provide clear channels for you to exercise them.
You have the right to request a copy of the personal information we hold about you. Requests will be processed within 14 business days.
If your information is inaccurate or has changed, you can request a correction through your account settings or by contacting 15r support.
You may request the deletion of your account and personal data, subject to record-keeping requirements mandated by law.
Policy Updates & Contact
15r reserves the right to update this Privacy Policy from time to time. Any changes will be published on this page with a clear update date. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.
If you have any questions, concerns, or wish to exercise your privacy rights, please reach out to our support team:
- Email: [email protected]
- Or visit the FAQ us for a prompt response.